Ensuring your satisfaction in your experience with Mactaggart & Mickel Homes is very important to us; from the first time you visit a site or call our sales hotline, throughout the purchase process, till two years after your move in date. We are proud of the fact that we have clients who have been brought up in one of our homes and then go on to buy one themselves and of the many customers who buy have bought several Mac & Mic homes, from a starter apartment to a family villa in their lifetime. 

We aim to make your home buying process a happy and stress-free journey and we have set out the following "promises" to our customers to formalise our commitment to you.

Your satisfaction...Our promise
Our unique range of homes shares the design excellence and attention to detail that you expect from Mactaggart & Mickel Homes.
 
To provide handcrafted homes
constructed by a team of highly skilled trades people using well-tested homebuilding methods, giving you, our customers a unique superior home.

To employ best practices
that are based on 85 years experience of assuring the highest standards of construction are used in the creation of our homes.

To monitor industry standards
and invest in innovation, thus exceeding many statutory requirements.

To formalise our commitment to responsible, low carbon business practices
striving to reduce our business impact on the environment and in the communities in which we create.

To strive towards zero defects
in our homes, resulting in peace of mind for you.

To employ fully trained sales consultants
creating sales centres manned by confident, friendly and informed staff. This provides a consistent Point Of Contact, which ensure that excellent relationships with you are built and maintained.

To guarantee your entry date
offering you peace of mind by providing you with a guaranteed entry date on the conclusion of your missives.*

To undertake a dedicated run-in procedure on your new home
with greater efficiency to minimise any disruption to you and with services that include a pre-entry inspection, new home demonstration and dedicated After Sales Care for 2 years.

To tell you about the new Consumer Code for Homebuilders
with which our established sales procedures and practices comply and exceed.

*Please check with you Sales Consultant on the availability of this guarantee on you individual home.

A few home truths about Mactaggart & Mickel Homes

We’ve been building superior homes since 1925
We only build quality homes
We extend our after sales customer care for 2 years
We employee our own workforce
We’re proud that we have many 2nd and 3rd generation purchasers
We offer guarantee entry dates – on selected plots – unique amongst all homebuilders

This document is available to download in PDF format by clicking here