A. Before taking your reservation we will go through the Pre-Reservation Checklist with you. This is a list of items for you to be aware of that will allow you to make a fully informed decision on your new home purchase. You will be shown all important working drawings covering everything from the position of the home you are buying, the size of your garden (where applicable) to your parking provision. We will also cover the specification of your new home from external finishes to the exciting finishes that you will be able to choose for yourself (where applicable) to personalise your new home, and details of our policies and procedures.

A. We will print the details of your chosen home on a Reservation Agreement. This Reservation Agreement gives all of the Plot details, price, expiry date of the reservation, details of any factor and estimated costs and a promise not to sell the home to anyone else while your Reservation period is running. At this stage you will be required to pay a Reservation Fee. This can be done by debit or credit card or by personal cheque, or bankers draft (please note we do not accept cash). The Reservation Agreement must then be signed by you and your sales consultant. You will receive a copy of the Reservation Agreement and we will keep a copy in your file on site.

A. You have now secured your chosen home for a period of 14 days by paying the Reservation Fee and signing the Reservation Agreement. Within this period we expect you to confirm your commitment to buy the property by entering into a legally binding written agreement with us. To achieve this we will send the Purchase Pack to your solicitor – this will include wording of an offer to buy (Missives) your chosen home, a legal pack with Title Deeds, Draft Disposition and Draft Title Plan and other details pertinent to the sale of the home. Your solicitor will give you their legal advice on this.

Your solicitor will also arrange with you for the offer to be completed and sent to us, ideally as soon as possible within the 14 day period. Once we receive the offer we will send a letter to your solicitor, accepting the terms of the offer. When our letter of acceptance is sent, the point is reached where you and Mactaggart & Mickel Homes Limited are both legally bound to complete the deal; on your part to pay the price when the house is completed and on our part to complete your chosen home.

In Scotland the legally binding contract is usually known as “the Missives”, or sometimes “the bargain” and reaching the point where there is a legally binding contract is known as “conclusion of Missives” or “concluding the bargain”. In these notes we will refer to the legally binding contract as “the Missives” and to “conclusion of Missives”.

We will ensure that the Purchase Pack is sent to your solicitors on the day of your reservation providing that you have given us your solicitor’s name and address. You should contact your solicitors immediately to make an appointment to sign the offer and ensure it is returned to us as soon as possible within the 14 day reservation period.

Your Reservation Fee will become your deposit on conclusion of Missives and will be deducted from the house price when you complete the purchase of your new home. This date is known as the “Date of Entry” but can also be known as the “settlement date” (or settlement) or the “completion date” (or completion).

A. If for any reason you cannot return the signed missives to us within 14 days your Reservation Agreement will automatically lapse and the home will be remarketed by us. If you wish to extend the Reservation Agreement period you must contact us and arrange to revisit your sales consultant. Your sales consultant will re-issue the Reservation Agreement showing the new expiry date and again both you and the sales consultant must sign this new form. If we have had no contact from you regarding an extension and the offer has not been signed and returned within the 14 days your Reservation Fee will be refunded to you, less the Administration Fee detailed on your Reservation Agreement.

A. If you have a change of circumstances during the Reservation period then you, or your solicitor, should contact us and indicate an intention to cancel your Reservation. Your reservation fee will be refunded to you less the Administration Fee detailed on your Reservation Agreement.

A. Yes! As soon as we release a Plot for sale we have an anticipated Date of Entry for it. This anticipated date will be inserted into your missives along with a long-stop date.

A. Once you have signed your missives and the contract has been concluded with your solicitor we will issue you with a firmer anticipated Date of Entry. This date will depend on you deciding and confirming to us, within the time limits we give you, your Customer Choices and any “Options” extra items you may wish to have fitted to your home. We ask at this stage for your full co-operation as without this we cannot complete your home in the timescale given. Your Customer Choices should be made and any “Options” extras chosen and paid for as soon as possible before our specified cut off dates for us to have your new home ready for the given anticipated Date of Entry. Any delay in concluding your missives or choosing your Customer Choices may result in a delay of your anticipated Date of Entry.

A. Within one week after conclusion of Missives you will be invited to come and make your Customer Choices and “Options”. As the build programme of your plot progresses there will be less opportunity to choose “Options” extras, this is why we ask that you consider these at the earliest stages of purchase. Your sales consultant will provide you with a full list of the “Options” available at your preferred development.

We would advise that you set aside at least two hours to complete your Customer Choices at our Sales Office and we would suggest that you bring items from your old home with you to help you match your choices – kitchen accessories, bathroom towels, or if you are purchasing a “Platinum” home where we provide curtains and carpets, you may wish to bring along a cushion from your sofa or other items so you can make a good match.

If you choose to have “Options” fitted then your Sales Consultant will complete the necessary paperwork and ask you to sign and date it. You will also be asked to pay for your “Options” when you request them. No “Options” will be ordered or fitted until payment has been made. If “Options” are not requested or paid for prior to the cut off date then we will no longer be able to offer you this service. Any delay in choosing your Customer Choices will result in a delay in your anticipated Date of Entry.

We will send you reminder letters during this process, but if you fail to make your Customer Choices and your unfinished home is delaying the build sequence for the entire development, we will have no option but to make your Customer Choices for you and have them fitted to your home, to keep your home and the other homes on site on programme.

We regret that once your choices and options are ordered and your cut-off date exceeded, we cannot accommodate changes or additional items.

A. Mactaggart & Mickel Homes Limited work to a very strict quality control system and each stage of the build process is inspected by the site management team and “signed off” as part of our Mactaggart & Mickel Standards (our system of creating continuity, with excellence, in the construction process).

As part of the NHBC Warranty, Mactaggart & Mickel Homes Limited give you a two-year builder’s warranty. During this two-year period you will have the opportunity to have any remedial items attended to (snagging items). Your Sales Consultant will be in regular contact after your anticipated Date of Entry and will ensure that these items are attended to on your behalf. Shortly before your Date of Entry, when your property is completed your Sales Consultant and Site Manager give the house a final, detailed Mactaggart & Mickel Standards Quality Check to ensure that your new home will be in perfect condition for your Date of Entry.

The NHBC inspector will regularly visit the development and will inspect and “sign off” milestone stages of the construction. The Inspector will also visit prior to your anticipated Date of Entry and check the home one final time and will issue a Buildmark Cover Note to confirm your home is complete and meets with NHBC Standards.

Full details of the cover you receive and useful information on running in your new home can be found in the NHBC’s “Guide to Your New Home”, a copy of which will be found in the handover pack you will receive on your Date of Entry.