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After Sales Support

  • After Sales Support

    Once you move in, your new home is covered by the two year Mactaggart & Mickel Homes Limited Warranty. If any remedial items (snagging) or concerns arise within the first two years after you move in, please do not hesitate to contact your Sales Consultant, who will also keep in regular contact with you over the two year warranty period. Contact information for all Sales Centres can be found on “Development Sales” tab above.

    Your Sales Consultant is your dedicated One Point of Contact, responsible for your entire home purchasing and after sales experience; all issues should be directed to your Sales Consultant in the first instance.

  • Urgent Attention

    For items requiring urgent attention on days when the Sales Centre is closed, our Customer Liaison Coordinator can be contacted through our Head office on 0141 332 0001. 

    For significant problems which occur outwith our two year warranty period, your home is covered by a ten year Buildmark warranty provided by the NHBC. You will be provided with a copy of your policy document on moving in to your new home. The warranty operates on a minimum claim value to cover the cost of rectifying damage or structural problems in specified parts of the home. NHBC can be contacted on 0800 035 6422.

  • Emergency Out Of Hours

    If you have any emergency outwith our site working hours you should contact:

    The MacDougall Group
    Tel: 0800 975 1234

    Developments which have T Clarke electricity or plumbing:
    T Clarke emergency call out
    Electrical – 01324 888279
    Plumbing- 01324 888 266

    Emergencies are defined as loss of power, heating or water.

  • Appliance Problems

    If you have a problem with any of your M&M supplied Siemens or Electrolux kitchen appliances you should contact:

    Siemens
    BSH Home Appliances Ltd
    Tel: 08705 678 910

    Electrolux
    Service Force
    Tel: 08445 616 616
    Email: www.serviceforce.co.uk

    If you have a problem with your central heating boiler you should contact:

    Worcester
    Tel: 0844 892 3000

    Baxi
    Tel: 0844 871 1525

  • Storm or Extreme Weather Damage

    Damage caused to your property due to storm or extreme weather conditions, like burst pipes or failed guttering, will not be covered and you should contact your Insurance Company.

The Herald Scottish Family Business Awards 2016 Commendation - HBF 2016 5 Star Home Builder Customer Satisfaction