So that we may address and meet the needs of our clients most
effectively, our Sales Consultants are our clients 'One Point of
Contact'. This practice allows us to provide continuity in the care and
information that we provide each valued client. This one point of
contact is maintained throughout the Sales process, After Sales process
and is extended 2 years after the sale of a home to a client.
We closely monitor our client's satisfaction and evaluate our own
performance using our After Sales Questionnaire in which our clients
have the opportunity to share details of their experiences with us. This
invaluable information is important and relevant to us all, and is even
taken to a board level, allowing us to be more in touch with our
homebuyers.
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