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Consumer Code

We have always strived to deliver high quality homes in premier locations across Central Scotland, and we are proud of the good customer service we offer. In April of 2010 we adopted the then new Consumer Code for Home Builders, a voluntary code, most of which was in line with our existing working practices.

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Purpose of the Code

The purpose of the Code is to ensure that homebuyers:

  • Are treated fairly
  • Are aware of the levels of service they should expect
  • Are given reliable information upon which to make their decisions
  • Know how to access speedy, low-cost dispute- resolution arrangements if they are dissatisfied

Consumer Code For Home Builders 

Click Here to find out about the new Consumer Code for Homebuilders and what it means for you by visiting the Consumer Code for Homebuilders website.

The site provides information on the background and history of the Code; FAQs and a downloadable version of the Code. Alternatively you can download PDF document containing the mandatory Consumer Code requirements that Home Builders are required to follow.

The Herald Scottish Family Business Awards 2016 Commendation - HBF 2016 5 Star Home Builder Customer Satisfaction