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Customer Charter

Ensuring your experience with Mactaggart & Mickel Homes England is a personal and enjoyable one, right from the beginning, is very important to us - from the first time you visit us or call our sales centre, throughout your purchasing and moving process till two years after your move in date. We are very proud that throughout our company history we have had clients who were brought up in one of our homes and then go on to buy one themselves and we also have numerous customers who have bought several Mac & Mic homes in their lifetime, from a starter apartment up to a spacious family villa.

We aim to make your home buying process a happy and stress-free journey and we have set out the following "promises" to our customers to formalise our commitment to you.


  • Your satisfaction... Our promise. Our unique range of homes shares the design excellence and attention to detail that you expect from Mactaggart & Mickel Homes England.
  • To provide handcrafted homes built by a team of highly skilled trades people using well-tested homebuilding methods, giving you, our customers a high-quality home.
  • To employ best practices which we have embraced since 1925 in order to deliver the highest standards of construction .
  • To monitor industry standards and invest in innovation, thus exceeding many statutory requirements.
  • To formalise our commitment to responsible, low carbon business practices, striving to reduce our business impact on the environment and in the communities in which we build.
  • To strive towards zero defects in our homes, resulting in peace of mind for you.
  • To employ fully trained sales consultants Creating sales centres manned by confident, friendly and informed staff. This provides a consistent Point Of Contact, which ensures that professional relationships with you are built and maintained.
  • To strive to guarantee your entry date Offering you peace of mind by providing you with a guaranteed entry date on the conclusion of your missives. Your sales consultant will advise you of the availability of this guarantee on your individual home.
  • To undertake a dedicated run-in procedure on your new home with greater efficiency to minimise any disruption to you and with services that include a pre-entry inspection, new home demonstration and dedicated After Sales Care for 2 years.
  • To tell you about the new Consumer Code for Homebuilders with which our established sales procedures and practices comply and exceed.