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After sales

We’ll take care of you well after your move in date. With every Mactaggart & Mickel home we offer 24* hour after sales cover for the first two years after purchasing your property. While we hope that nothing goes wrong, our professional in-house maintenance teams are on hand in case it does.

*Split between our standard office hours and our out of hours emergency service.

Mactaggart & Mickel After Sales

Reporting a Fault

Please contact our after sales team, Mon - Fri 9:00am - 4:30pm.
Kitchen appliance faults should be reported to the supplier detailed in your client handbook.

Out of hours emergency

In case of emergency when our offices are closed, please contact the number below.

Items classed as an emergency are:

  • Full loss of Electricity (affecting your property only)
  • Full loss of heating
  • Full loss of hot water
  • Uncontainable water escape
  • Blocked drainage affecting your property only
  • The security of your home being compromised

Utilities Emergency Numbers

To report a leak in or loss of utility supply in the first instance please contact:

Gas: National Gas Emergency Service

0800 111 999

Electric: Scottish & Southern Energy

0800 300 999

Energy: Scottish Power

0845 272 7999

Water: Scottish Water

0800 0778 778

As well as our after sales team, out of hours emergency services, two year warranty and NHBC guarantee, we are also members of the New Homes Quality Code and the Consumer Code for Home Builders. Find out more about the Consumer Codes.

Kitchen Appliances

Should you have a problem with any of your Mactaggart & Mickel supplied kitchen appliances please contact:

For Siemens appliances: BSH Home Appliances Ltd.

0344 892 8999

For Neff appliances: BSH Home Appliances Ltd.

0344 892 8989

Central Heating Boiler

Should you have a problem with your central heating boiler or outdoor heat pump please contact:

For Worcester boilers:

0844 892 3000

For BAXI boilers

0844 871 1525

For Potterton boilers

0344 871 1545

For Ideal boilers

01482 498 660

Daikin Hybrid Systems

Should you have a problem with your central heating boiler or outdoor heat pump please contact: Daikin Homeowner Helpline

Preparing your home for winter

As the temperature drops it’s important to prepare your home for the winter months, especially as it is possible for the water in your pipes to freeze. This is an inconvenience for you and increases the chance of a pipe splitting as water expands as it freezes putting unnecessary strain on the pipe.

The safest way to protect your home from frozen pipes is to keep the home heated above 7 degrees as a minimum. To further reduce the risk, you can insulate your exposed pipes, like the condensate pipe which carries wastewater from the boiler to the drainage system, with inexpensive pipe lagging that can be fitted easily and picked up in most DIY stores.

If you suspect a frozen pipe, the first thing to do is to locate it. It’s likely to be pipes that are located on the outside of your property. Be sure to check the pipes in cooler areas of the home, like the loft and garage, as well.

Once the frozen pipe has been identified, slowly pour warm, but never boiling, water over the pipe, or use a warm compress.

Also be sure to turn your outside tap off. You do this by shutting off its valve (most likely found underneath your kitchen sink) and then turning the tap on from the outside allowing excess water to leave the pipe.

For more information visit