General Issues & Formal Complaints Process
We apply the same high standards of care when looking after our customers as we do when building our homes. However, we appreciate that sometimes things can go wrong, so we take complaints seriously. We are a registered developer with the New Homes Quality Board (www.nhqb.org.uk) and comply with the New Homes Quality Code (the Code).
If you have a complaint, please let us know so we can try to resolve the issue for you and learn from it.
Please select which stage of the buying process applies to you for more information on how to raise your issue: